Return Policy

Thank you for shopping with us!

We want you to be completely satisfied with your purchase. If, for any reason, you are not happy with your order, we offer a clear and fair return policy to make your experience as smooth as possible.

Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

• The item must be unused, unworn, and in the same condition that you received it.
• The product must be returned in its original packaging with all tags, labels, and accessories included.
• The return request must be made within 14 days of receiving your order.

Items that are damaged, used, or missing parts for reasons not due to our error may not be accepted for return.

Non-Returnable Items

Certain types of products cannot be returned for hygiene or safety reasons. These include, but are not limited to:

Perishable goods

• Intimate or sanitary products
• Personalized or custom-made items
• Gift cards or downloadable software products

Please contact our support team if you have any questions about whether your item is eligible for return.

Return Process

To initiate a return, please follow these steps:

• Contact our customer support team with your order number, product name, and reason for return.
• Our team will review your request and provide you with return instructions, including the shipping address.
• Once your return is approved, you must ship the product back within 7 days.

Please do not send any items back without prior authorization, as they may not be accepted or refunded.

Return Shipping

We offer free return shipping only if the return is due to an error on our part (e.g., wrong item, defective product, or damaged upon arrival).

For all other cases, return shipping costs are the responsibility of the customer. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Refunds

Once your return is received and inspected, we will notify you by email to confirm that we have received your returned item.

If approved, your refund will be processed within 5 to 10 business days, and a credit will automatically be applied to your original method of payment.

Please note that depending on your bank or credit card company, it may take additional time for the refund to appear in your account.

Exchanges

We only replace items if they are defective or damaged.

If you need to exchange an item for the same product, please contact us at, and we will assist you in completing the exchange process.

Late or Missing Refunds

If you haven’t received your refund yet:

• First, check your bank account again.
• Then contact your credit card company — it may take some time before your refund is officially posted.
• If you’ve done all this and still have not received your refund, please contact us.